Frequently Asked Questions  

• Do you have a help file ?

• How do I obtain support?  

• Do you provide phone support?

• Why was my charge card declined?

• what shipping methods are used?

• Do you have a help file ?

  Yes we do.  We provide links to additional instructions as it may be needed on a per product basis

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• How do I obtain support?  

  You can:

  click the link if provided on the product page, or to

  send your question by email click here 

   

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• Do you provide phone support?

  Yes.  We provide phone support to all customers. To call us click here. To have us phone you, first create an email.    Leave your phone number and the best time to reach you.  Our support representatives will then call you back.  Click here to request a call.

   

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• Why was my charge card declined?

  There are many reasons most can be resolved by going back to the checkout page and clicking on the declined card link that applies to your situation.  You can also click here

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• what shipping methods are used?

  Depending on the size of the order we ship USPS 3 day priority mail or UPS ground.

  All shipping charges shown are for the Continental United States.  Shipments to other countries will incur additional charges. You will be notified by email the additional amount and the secure link for your charge information

   

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