Frequently Asked Questions  

 

  • Do you have a help file ?

    Yes we do.  We provide links to additional instructions as it may be needed on a per product basis

  • How do I obtain support?  

    You can:

    click the link if provided on the product page, or to

    send your question by email click here 

     

  • Do you provide phone support?

    Yes.  We provide phone support to all customers. To call us click here. To have us phone you, first create an email.    Leave your phone number and the best time to reach you.  Our support representatives will then call you back.  Click here to request a call.

     

  • Why was my charge card declined?

    There are many reasons most can be resolved by going back to the checkout page and clicking on the declined card link that applies to your situation.  You can also click here

  • what shipping methods are used?

    Depending on the size of the order we ship USPS 3 day priority mail or UPS ground.

    All shipping charges shown are for the Continental United States.  Shipments to other countries will incur additional charges. You will be notified by email the additional amount and the secure link for your charge information

     

  • What does "in process" mean? 

     

    Orders are placed "in process" to be engraved packed and shipped based on when it was received. Times vary depending on availability, time of year, and current work load. Times are 3 to 10 business days.  On rare occasions you will be notified if delivery will take longer than 10 days.

     

  •  Will I be notified when my package is shipped?

    Yes, your entire order receipt is emailed and  will contain an area that looks like this:

    Shipping

    Items: EL86917
    Weight: 1.00 lbs
    Method: Flat Rate Shipping
    Source:  Default Location (60015 Illinois, United States)
    Tracking Number: 0308 0070 0000 8944 8180

     

     

 

 

Everything Engravable © 2002 - 2011
ecommerce web site design